Privacy Policy

This Privacy Policy explains how Property By Megan Limited processes personal data.

ICO Registration: ZB985825

1. Data Collected

Property By Megan may collect:

• name
• email address
• phone number (optional)
• property addresses
• tenant names
• compliance documents
• account activity
• feedback submissions
• payment information
• contact form submissions

2. Purpose Of Processing

Data is processed to:

• operate the PBM Safeguard platform
• manage user accounts
• provide subscription services
• respond to contact form enquiries
• improve platform functionality
• maintain security and prevent abuse

3. Legal Basis

Data processing is carried out under:

• Contractual necessity
• Legitimate interests in operating the platform
• Consent (for contact form submissions)

4. Data Storage

Data is stored using secure infrastructure including:

• Supabase database services
• Vercel hosting infrastructure
• GoCardless payment processing
• Postmark email delivery

These providers maintain security controls designed to protect user data.

5. AI Processing

The PBM Safeguard platform includes AI features that may process user inputs using external AI services.

Users should avoid submitting sensitive personal information within AI chats.

6. Data Retention

When an account is cancelled:

• account data is retained for 30 days
• users may export their data during this period
• after 30 days data is permanently deleted

Contact form submissions are retained only for the purpose of responding to the enquiry.

7. User Rights

Under UK GDPR you have the right to:

• access your data
• correct inaccurate data
• request deletion
• restrict processing

Requests may be sent to: megan@propertybymegan.com