our services

onboarding fees

Landlord Onboarding Fee (£50) – one-off, per landlord (not per property). Covers setup and contingency as part of our landlord agency agreement.

  • Kickstart Letting Fee – required for every property added, unless already tenanted. This is the minimum package and covers tenant find and tenancy setup.

  • Management Fees – payable per tenancy (12-month standard). When the tenancy ends, the package ends.

    • If tenancy continues with the same tenants → landlord pays a small renewal fee for the new agreement.

    • If new tenants move in → landlord must pay a new Kickstart Letting Fee and choose a management package.

our service packages

kick-start

from listing to let-ready, fast

  • kick-start prepares your property for the market with compliance checks, marketing materials, and smart onboarding tools. Automated reminders and streamlined setup mean faster listings, fewer delays, and total peace of mind — especially for first-time or time-poor landlords.

    • Property AI evaluation (rental value & compliance gaps)

    • Property document assessment

    • Professional photography + virtual tour

    • Multi-platform advertising

    • Manage tenant enquiries & arrange viewings

    • Tenant referencing (credit, affordability, Right to Rent)

    • Draft tenancy agreement

    • Deposit registration (DPS)

    • Tenancy check-in & check-out (inventory in/out, deposit return support)

    • Access to landlord portal + automated communication (available in all packages)

    • Tenant portal provided for communication & document control.

  • 75% of the first months rent (one-off fee)

    *discounts apply for roll-over PBM landlords

corecare

we collect. we support. you relax.

  • core-care is designed for landlords who want professional support managing rent, but have their maintenance sorted. Automation handles payment reminders, invoice tracking, and document control — giving you reliable income and smoother tenant relations with less admin.

    • Rent collection via GoCardless

    • Automated late rent reminders

    • Monthly invoicing & rent statements

    • Escalation process for arrears (guidance only; legal fees not included)

    • Compliance renewals tracked (EPC, Gas Safety, EICR reminders)

    • Tenancy renewals managed (renewal fee applies)

    • Access to landlord portal + automated communication (available in all packages)

    • Tenant portal provided for communication, document control & payment management.

  • 9% of monthly rent (monthly payments)

    *kickstart package required in addition for properties not let

manage365

full service, zero stress

  • manage-365 is our complete property management solution covering everything from tenant sourcing to rent collection, maintenance, and compliance. With built-in automation for rent tracking, maintenance updates, and landlord reporting, it delivers a truly hands-off experience — so you can stay informed without lifting a finger.

  • All corecare services plus:

    • 24/7 tenant maintenance reporting (portal)

    • Contractor coordination (repairs, quotes, scheduling)

    • Routine inspections (2–4 per year)

    • Compliance management (renewals + documentation handled)

    • Tenancy renewals (renewal fee applies)

    • End-of-tenancy process: checkout, deposit return, and re-marketing prep

    • Landlord portal: property docs, statements, communication history

    • Tenant portal provided for communication, document control & payment/maintenance management.

  • 14% of monthly rent (monthly payments)

    *kickstart package required in addition for properties not let

additional fees

These are not included in packages and are charged separately:

  • Court/eviction proceedings → all legal costs remain landlord’s responsibility.

  • Major refurbishments / large-scale works → contractor coordination covered, but costs passed to landlord.

  • Utility bills & council tax in void periods → landlord responsibility (PBM does not handle).

  • HMO management → requires separate cost plan (contact PBM).

  • Tenant changeovers mid-tenancy → partial/full Kickstart fee applies for new tenants.

  • Additional inspections beyond allowance in Manage365